REFUND AND EXCHANGE POLICY

Last updated: October 23, 2026

At YOSI, we want you to be satisfied with your purchase. Please read our return and exchange policy carefully.

1. RETURN AND EXCHANGE REQUESTS

If you wish to return or exchange an item, please contact our customer service team using the contact details provided on our website.

Please include your order number and the reason for your request.

Applicable return and exchange periods will be communicated in accordance with our  published policy and applicable consumer protection laws. 

Customers may request a return or exchange within 14 days of receiving their order, subject to applicable consumer protection laws and legal exceptions.

 

2. PRODUCT CONDITION

Returned or exchanged products should be in their original condition, with original tags and packaging where applicable.

Products should not have been worn, washed, altered, or damaged by the customer, except where inspection is reasonably necessary to identify a defect.

These conditions do not limit any mandatory rights relating to defective, incorrect, or non-conforming products.

3. INCORRECT OR DEFECTIVE ITEMS

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible and provide your order number and supporting photographs where appropriate.

We will review the issue and explain the available resolution in accordance with applicable law.

4. REFUNDS

Approved refunds will be processed using the applicable refund method and within the timeframe required by law or communicated by our customer service team.

The time required for the refunded amount to appear may depend on the payment provider or financial institution.

5. SHIPPING COSTS

Any return or exchange shipping charges will be determined according to the reason for the request, our published terms, and applicable law.

Customers will be informed of any applicable charges before a return or exchange is arranged.

6. HOW TO CONTACT US

To request a return or exchange, contact:

Brand: YOSI
Email: [Your Business Email]
Order Number: Please include your order number in your message.